Frequently Asked Questions


How do I get a bicycle?

There are two ways to rent a bike with Bears Bikes. The first way is to order one online. We rent our bikes on a first-come, first-served basis, so by ordering online you will ensure yourself a quality bike for the upcoming year. You can also wait until you get to school to rent a bike. During move in we will be set up outside our storefront on the South 40 trying to escape the St. Louis summer heat. Come by to either rent a bike or just chat with us about WashU life.

Will you do repairs on my bike if I didn’t rent it from you?

Absolutely, we are a fully operating repair shop and can accommodate all types of bikes. Getting maintenance done on a bike is very simple – just drop by Bears Bikes during office hours. It is rare that we cannot complete a repair in-store so we should have your bike back to you in just a few days. If your bike requires repairs beyond our capabilities, it will be transported by us free-of-charge to either Big Shark or South Side Cyclery. For renters, maintenance is free unless a part has to replaced, in which case, the cost will be taken out of the customer’s deposit.

What methods of payment do Bears Bikes accept?

Bears Bikes accepts cash, check, and all major credit cards. We also take Venmo. Unfortunately, at this time, we cannot accept Bear Bucks.

What Is the transaction fee?

On top of the cost of the product, there are taxes and a transaction fee. This transaction fee can be avoided by paying in cash during store hours.



What is the deposit for?

Bears Bikes takes a $200 deposit for the bike and lock. The deposit is to ensure our bikes are cared for and returned to us. The easiest way to make sure that a bike stays in good condition is to ride it regularly and store it underneath one of the many bike shelters. Bikers can also be absolutely confident that if their bike is locked properly, it will not be stolen. In online transactions, the deposit will be shown as the shipping fee.

When do I pick up my bike?

You can pick your bike up on August 25-26 from 10am - 2pm.

What does it mean to be registered with WUPD?

The Washington University Police Department handles all police matters on the WashU campus. When a customer rents a bike and lock from Bears’ Bikes, both items have already been tagged with matching stickers that have been logged in the WUPD database. Therefore, if for any reason a bike is stolen from a Bears Bikes customer, the officers can find it, identify it, and get it back to the customer.

Do rentals include helmets?

Helmets are not included, but they can be rented for $15.

Why do you ask for shipping address when placing online orders?

The shipping address does not matter because we provide opportunity for in-store pickup.  You can use your campus address as your shipping address.

What is the refund policy?

A full refund of the rental and safety deposit can be fulfilled up to two weeks after the first day of class or the day of purchase (whichever occurred most recently). After that:

  • After two weeks and up to three weeks after the pick-up day, the full $200 of the safety deposit is refunded along with 75% of the rental fee and taxes.

  • After three weeks up to a month after the pick-up day, the full safety deposit is refunded along with 50% of the rental fee and taxes.

  • There are no refunds after a month after the first day of the semester.

For winter storage, there are no refunds after the last day of class.

Transaction fees cannot be refunded.

For sanitary reasons, we do not accept helmet returns.

***The safety deposit of $200 will always be returned when the working bike is returned***

The waiver and return and refund policy form can be found here.